Scheduling Coordinator

Posted a year ago

Compensation

Pay rate
Contact for details
Per Diem
$100/day

Description

  • Work under the direction of the Scheduling manager to schedule work across all of Crawl Space Brothers multiple locations
  • Receiving and triaging customer warranty calls
  • Ensuring the timely collection of outstanding customer balances
  • Scheduling inspections and managing the permit process
  • Providing top-notch customer support through both inbound and outbound communications
  • Coordinating with production managers and the Scheduling Manager to ensure timely scheduling of warranty work
  • Offering administrative support to the Scheduling Manager
  • Ensuring office equipment is in working order, including scheduling maintenance
  • Following up with customers on various issues
  • Updating customer records for accuracy

Job Requirements

  • Ability to operate in an office environment, adeptly managing multiple tasks, including handling phone calls
  • Possession of a high school diploma or equivalent qualification
  • Strong ability to adapt and pivot swiftly to changes in customer and business requirements, with a high tolerance for stress and the ability to multitask effectively
  • Must exhibit a positive and motivated demeanor with excellent communication skills, demonstrating resilience and the capacity to maintain composure under pressure
  • Previous experience in crawl space or basement waterproofing is highly advantageous
  • Prior involvement in a call center or customer service role is preferred
  • Excellent proficiency in computer skills

Other Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance

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About this job

Location

Matthews, NC

Job duration & work hours

Long-term

Start date

As soon as possible
Verified job source
Application will be reviewed by recruiters verified by company email