Full-time jobs in Albany, GA

About the role

The Universal Banker Manager (UBM) serves as the first-line leader for Universal Banker I and Universal Banker II employees within an assigned branch cluster. The UBM is responsible for employee coaching, performance management, staffing coordination, development, operational consistency, and member experience support across multiple branch locations. The UBM maintains a regular presence throughout assigned branches and flexes between locations based on staffing needs, employee development priorities, member needs, operational considerations, and business demands. The UBM actively coaches employees, resolves day-to-day issues, supports branch operations, and serves members while maintaining individual production expectations. The UBM reports directly to the Area Service Manager and partners closely with branch employees and support departments to ensure consistent execution of service, sales, operational, and employee development standards. While the UBM is accountable for employee performance and execution, accountability for branch goals, overall production performance, area strategy, and business results remain with the Area Service Manager.

What you'll bring

• Ensure employees maintain operational proficiency and complete required training.
• equivalent experience may be considered.
• Minimum of three to five years of experience in a retail banking or credit union environment.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to influence and motivate employees across multiple branch locations.
• Strong organizational skills and ability to manage competing priorities.
• Proficiency in Microsoft Office and branch operating systems.
• Ability to travel regularly between assigned branch locations.
• Minimum of two years of supervisory, team leadership, or employee coaching experience preferred.
• Bachelor's degree in Business, Finance, Management, or a related field preferred

Locations