Full-time jobs in Eau Claire, WI

About the role

Provide highly responsive tier 1 and 2 technical support to the contractors and employees of Xcel Energy in order to maximize technology availability and productivity. Provide prompt, courteous, and professional deskside, remote, and walk-up support to business customers. Act as an expert and point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and software. (e.g., MS Office Suite, Windows, internet, intranet, VPN, email, proprietary applications, etc.).

What you'll bring

• and minimum 2-5 years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
• Proficient in the administration of Windows and MS Office.
• Expert knowledge of current PC technology, operating systems, applications, devices and networking (wired /wireless).
• Experienced customer service, troubleshooting, problem solving and customer facing skills.
• Ability to work/lead tech support under pressure, to manage multiple priorities, and to operate as a key contributor within technology services.
• Associate degree or Certifications or equivalent experience
• Effectively executes leadership priorities and initiatives, ensuring alignment with organizational goals and strategic objectives.
• Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.
• preferred in IT related field

Locations