Service Delivery Manager (Infrastructure Management Services)
Ada, OK, United States On-site
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About the role
Company Description Jobsbridge Job Description Requirements • 12 years of experience, in Datacenter Operations and Management • Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management • Excellent organizational & time management skills and working knowledge of Project Management fundamentals • Manage ongoing Datacenter Operations Support and New Project initiatives • Develop and showcase continuous Service Improvement Initiatives • Ability to successfully build and manage high performing teams • Experience with managing by metrics • Excellent oral and written communication skills Responsibilities: • Manage ongoing Datacenter Operations and New Project initiatives • Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success • Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals. • Determine root cause and implement corrective actions. • People management duties include o staff scheduling based on customer demands for ongoing production support and Projects, o periodic status meetings, o performance management and reporting, o conflict resolution, o training, o onboarding and mentoring • Develop & enhance operational processes with Customer’s consent • Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual • Identify and cross skill consultants • Work with Sr. Management to plan, and set objectives. • Deliver on-time performance appraisals and define annual development goals Qualifications Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services Additional Information Multiple Openings
What you'll bring
- 12 years of experience, in Datacenter Operations and Management
- Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management
- Excellent organizational & time management skills and working knowledge of Project Management fundamentals
- Manage ongoing Datacenter Operations Support and New Project initiatives
- Develop and showcase continuous Service Improvement Initiatives
- Ability to successfully build and manage high performing teams
- Experience with managing by metrics
- Excellent oral and written communication skills
- Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services