Jobs in Berwick, PA

About the role

The purpose of the Field Service Representative role is to perform start-up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. This position requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The Field Service Representative serves as a trusted customer contact in the field and may assist with providing guidance, support, and on-the-job training to entry-level technicians.

What you'll bring

• Mentorship and Knowledge Sharing: Provides guidance, support, shadowing, or on-the-job training to Field Service Technicians as needed.
• 1+ years of experience supporting switchgear start-up and commissioning required.
• Working knowledge of electrical, mechanical, and power distribution systems required.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem-solving, and troubleshooting skills required.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, Project Managers, and internal teams.
• Ability to work independently with minimal supervision and escalate issues appropriately when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow-up items.
• Ability to assist with training, mentoring, or shadowing Field Service Technicians as needed.
• Must be able to visually inspect equipment, identify components, read labels and measurements, and observe testing results.
• Must be able to maintain focus while performing safety-sensitive and technically detailed work.