Jobs in Bethlehem, PA

About the role

Performs front office and night audit duties for the entire Hotel within the standards set forth by Historic Hotel Bethlehem. Two shifts as Night Auditor and three shifts as Guest Service Agent. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests.

What you'll bring

• Provide a first-rate guest experience
• Provide information to guests about hotel policies, services and amenities
• Respond to requests from guests for assistance and information about the local area
• Selling and up-selling rooms to “walk-in” customers
• Communicate with the sales department to ensure knowledge of key accounts and groups
• Entering/changing reservation information on the computer system
• Posting charges to guest accounts
• Processing payments from guests
• Closing, balancing and making necessary corrections to guest accounts
• Counting and balancing cash, credit cards and direct bill accounts
• Investigation or analyzing out-of-balance situations and making adjustment or corrections as needed
• Completing various computer audit reports

Benefits