Client Services Representative
Brea, California On-site
$66,057–$113,400 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Client Service Representative delivers exceptional service and support to our customers within a specific group of assigned Account Managers. This role is important to meeting the financial and business goals for the Region’s service business. This role sits on the sales team and partners closely with operations. Responsible for scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services.
What you'll bring
- Bachelor’s degree or certificate
- Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
- Mathematical Aptitude
- Must be able to multi-task and think critically in high-stress situations.
- Must be able to communicate effectively in person, by phone and through written communication.
- Able to work extended hours on occasions when required. ·
- Must possess a valid driver’s license for a minimum of 12 months.
- Customer service with relationship building experience is a plus.
- Working knowledge of HVAC systems preferred.
- two years’ work experience preferred.