Jobs in Chippewa Falls, WI

About the role

At Royal Credit Union, we’re looking for dedicated individuals to join our team as a Member Account Representative. In this role, you’ll be the welcoming face of our office, assisting Members with transactions, opening new accounts, and offering financial solutions tailored to their needs. The Member Account Representative is responsible for promptly welcoming Members and others to the office. Accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal’s products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate, and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royal’s Core Values, creating loyal Members.

What you'll bring

• High School Diploma or Equivalent
• Have a working knowledge of financial services and identify solutions to meet financial needs for both existing and prospective Members.
• Demonstrate a strong sense of customer service, strong written and verbal communication skills, and strong interviewing and listening skills.
• Able to explain and present to Members.
• Exhibit good organizational skills, excellent time management, strong listening skills, and the ability to produce accurate and high-quality materials, data entry, and transactions.
• Readily learns new technologies, uses Royal’s digital solutions on different technology devices (e.g., tablets, smartphones, PCs, etc.), and a basic understanding of all Microsoft Office products.
• Work productively in a team environment with high levels of interruption, perform routine and repetitive tasks, and pay meticulous attention to detail.

Benefits