IT Support Specialist
Moorestown, NJ On-site
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About the role
Under the direction of the Director of IT Services, the IT Service Desk Associate provides first level technical support and guidance for our associates and production pharmacy team by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the Service Desk trouble ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills. This position will be based in our Moorestown, NJ location. May be necessary to work extended hours as needed.
What you'll bring
- High School diploma or GED required
- 5+ years of related experience regarding troubleshooting skills, basic networking, active directory and mobile devices
- Strong aptitude in Microsoft Office Suite
- Experience with Windows Server 2012 and 2016
- Experience with Microsoft Exchange 2013 or higher
- Must be able to commute to multiple site locations within assigned territory.
- Certifications: A+ and Network+ (Preferred)
- Experience with Salesforce, OnBase, Cisco Call Manager a plus
- Experience with Microst365 and virtual environments a plus
- Experience in manufacturing/production environments a plus