Director, AI enablement and Business process architecture
New Brunswick, New Jersey, United States of America Remote
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About the role
We are currently recruiting for a Director, AI enablement and Business process architecture role based anywhere in the US. Johnson & Johnson HR is advancing a digital-first, employee-centric vision that simplifies work, enhances experiences, and unlocks the full potential of the workforce. The Director, Head of AI Enablement and Business Process Architecture will shape how people, process, data, and technology come together across the Hire-to-Retire lifecycle. This leader will define the enterprise HR AI and automation strategy while owning the future-state business architecture and workflow designs required to turn that strategy into intuitive, connected, compliant, and measurable employee experiences. The leader also owns the design of future‑state HR workflows, ensuring HR services are intuitive, connected, and outcome‑driven—before they are digitized, automated, or AI‑enabled. The role leads a team of workflow designers and AI specialists and will work closely with HR process owners, Product Managers, Technology teams, Data & Intelligence, and Change leaders to ensure experiences are designed holistically and delivered consistently across platforms. It combines strategic vision, solution and experience design, implementation leadership, value realization, and operational excellence. The leader will guide a global team and partner across HR, Product, Technology, Data & Intelligence, Risk, Privacy, Security, Change, and Operations to accelerate responsible transformation at scale.
What you'll bring
- · Bachelor's degree in Human Resources, Business Administration, Information Technology, Computer Science, Engineering, Systems Design, or a related field.
- · Minimum of 7+ years of progressive experience in digital transformation, automation, business architecture, workflow or process design, or workforce experience.
- · Demonstrated experience developing and executing enterprise AI, automation, or digital transformation strategies in a large, complex, global organization.
- · Hands-on leadership experience with one or more of the following: generative AI, conversational AI, machine learning, intelligent automation, robotic process automation, or workflow orchestration.
- · Understanding of HR operating models, service delivery, and employee lifecycle journeys, including Hire-to-Retire experiences.
- · Proven ability to design end-to-end experiences across multiple systems, teams, functions, and geographies.
- · Experience leading global teams directly and through influence, including coaching, performance management, and capability building.
- · Experience managing product or transformation roadmaps, prioritization, implementation, adoption, and value realization.
- · Executive-level communication, stakeholder management, change leadership, strategic planning, and the ability to translate ambiguity into clear, structured decisions and designs.
- · People management experience is required
- · Master's degree, MBA, or advanced degree in a relevant discipline.
- · Knowledge of HR technology ecosystems and experience platforms such as Workday, ServiceNow, Microsoft Copilot, or comparable enterprise platforms.