Jobs in Quincy, MA

About the role

BizzyCar is looking for a Customer Success Manager to join our growing Customer Success team in Boston. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion. (THIS ROLE IS 100% in OFFICE-free parking- with 1 Day WFH AFTER FIRST 90 DAYS)

What you'll bring

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally
• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required
• preferably in SaaS, technology, or a high-volume environment

Benefits