Jobs in Topeka, KS

About the role

This position is responsible for performing quality assurance for Service Unit production and to work and coordinate with the quality teams of Membership. Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

What you'll bring

• High school diploma or equivalent required
• Knowledge of Membership systems and ability to use information to review Service Unit activities to determine if mailing content is correct.
• Analysis is performed across all Service Unit outgoing information to ensure both quality and timeliness.
• Ability to analyze Membership policies, procedures, and processes.
• Ability to identify quality control issues on new or changing products, procedures, government laws, mandates, and policies at the individual, unit, and department level.
• Ability to communicate with supervision when additional training, procedures or materials are needed.
• Ability to maintain productivity standards as outlined, adhere to corporate compliance program, and complete annual required trainings, while maintaining confidentiality.
• Must be able to use judgement to interpret different quality situations, critical thinking skills, and problem solving.
• Additional education in business, communications, or related field preferred
• Six months Service Unit experience preferred or
• Minimum 1 years' experience in a quality assurance or equivalent related work experience preferred
• Previous experience using Microsoft programs and Membership Application preferred

Benefits