Registration Specialist - Emergency Department
Bethlehem, PA On-site
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About the role
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in-person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Works in an emergency department which encompasses varying levels of patient care. Educates patients regarding financial responsibilities and collects out of pocket fees. Job Duties • Interviews patients using open-ended questions to obtain pertinent demographic, insurance (referral/authorization), and other information. Minimum Qualifications • High School Diploma/GED
What you'll bring
- 1 year Customer service or
- 1 year Healthcare environment such as a hospital and/or physician office
- Computer and typing proficiency.
- Must be able to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness.
- Must successfully pass the required training in two attempts or less.
- Must adapt to change in volumes and demands positively and professionally effectively managing time and prioritizing tasks.
- Remains calm and resilient in a noisy, high-stress environment.
- Must react quickly in critical situations utilizing critical thinking skills.
- 2 years registration/insurance verification in a health care setting
- Knowledge of medical terminology.
- Bi-lingual - Spanish/English.
- Preferred Qualifications • Associate’s Degree Health care or related field