Director, Retail Human Resources - Gulf Coast Region
3636 South Sherwood Forest Blvd. Suite 200 Baton Rouge, LA 70816 On-site
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About the role
The Director, Retail Human Resources Business Partner serves as a strategic advisor and operational partner to the Directors of Operations, and multi‑unit field leaders across a large, high‑volume convenience retail network. This role drives people strategy, workforce effectiveness, and organizational health to support revenue growth, customer experience, and operational excellence. The Director ensures consistent execution of HR processes, builds leadership capability, and delivers data‑driven solutions that strengthen performance across hundreds of store locations. This role drives the execution of enterprise HR strategies within the retail business vertical — partnering with field leadership on talent, culture, organizational effectiveness, and workforce initiatives that enable business performance. It maintains connectivity to Enterprise HR through matrixed partnerships with HR Centers of Excellence and Enterprise HR Strategy teams. This role supports a RaceTrac region and will require travel at any given time to stores, or multiple stores within the region. At various times you may be in the field, at the region office, or work from home.
What you'll bring
- 10+ years of progressive Human Resources experience.
- 2+ years of experience at the Director level.
- Proven ability to align people strategy with business goals and translate enterprise initiatives into field execution.
- Demonstrated success leading complex employee relations matters with consistency, compliance, and sound judgment.
- Strong workforce-analytics fluency — using KPIs, dashboards, and predictive insights to influence operational decisions.
- Experience leading the HR components of large‑scale change (reorganizations, acquisitions, system implementations, new‑unit growth).
- Ability to coach and build capability among multi‑unit field leaders in a fast‑paced, high‑volume environment.
- Experience supporting high‑volume, geographically distributed field operations across multiple states or regions.
- Experience partnering across HR Centers of Excellence and enterprise HR strategy teams in a matrixed organization.
- Bachelor’s degree in human resources, business, or a related field (preferred).
- Multi‑unit retail, convenience, or operational HR experience is strongly preferred.