Service Advisor
Edmond, OK, 73013 On-site
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About the role
We are currently seeking a knowledgeable and customer-focused Service Advisor to join our service team. The Service Advisor will play a crucial role in assisting customers with their vehicle service needs, providing expert advice and guidance, and ensuring a positive service experience from start to finish. We are looking for a long term, energetic professional who is ambitious, hardworking, and ready to showcase their skills in problem solving, sales and customer service. To guarantee optimum customer satisfaction, we are looking for an extraordinary individual to provide our customers with a friendly greeting and honest fair guidance. Our Service Advisors act as the liaison between Customer and Technician, by providing the customer with in-depth information about their vehicle's maintenance and assuring repairs are completed in the appropriate time frame and budget quoted. Submit your resume and supporting documents for sales and CSI. This position reports to our Service Manager. Your schedule would be M-F and rotating Saturday. This is a commission-based position. Our dealership has been and remains committed to the principles of equal employment opportunity and nondiscrimination for all persons without regard to race, color, religion, sex/gender, sexual orientation, or preference, marital status, citizenship status, military status, age, national origin, nationality, handicap or disability, or any other status protected by federal, state or local law or regulation. In keeping with this policy, we seek to recruit, hire, train, and promote into available jobs the most qualified persons and to administer personnel matters such as compensation, benefits, training, layoffs, and terminations in accordance with this policy. All employees are expected to conduct themselves in the workplace in a manner that is consistent with this policy.
What you'll bring
- High school diploma or equivalent required
- Previous 2 years experience as a service advisor or in a related role
- Proven CSI and sales history
- Strong knowledge of automotive systems and components.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and effectively explain technical information in a clear and understandable manner.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using computerized systems and software, including CRM software and Microsoft Office suite.
- Valid driver's license with a clean driving record.
- Ability to work independently
- High Energy
- Get It Done Attitude
- Outstanding character and work ethic