Sr. Strategic Client Engagement Partner (Transportation Management)
Greensboro, NC 27455, United StatesAll locationsGreensboro, NC 27455, United StatesNewport, KY 41071, United StatesSt. Louis, MO 63141, United States Hybrid
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About the role
The Sr. Strategic Customer Success Partner I is an individual contributor role that is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis (as needed), providing support, reporting, and KPIs associated with the client, and partnering with operations teams to meet strategic initiatives and continuous improvement ideas. The Sr. Strategic Customer Success Partner is responsible for project management and is expected to utilize the strategic customer success playbooks to develop an account plan to meet both customer and Uber Freight objectives.
What you'll bring
- High school diploma or GED equivalent
- At least 3 years experience in a customer facing role within transportation/logistics
- Experience having financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
- Experience creating reports in Excel or Google Sheets
- Bachelor’s degree in business, logistics or other related fields
- 5 years logistics and transportation experience
- Experience presenting to Senior Leadership
- Account management experience
- Experience with Tableau or Power BI
- US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
- Benefits & Compensation for U.S. Employees