Technical Support Engineer
Greensboro, North Carolina On-site
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About the role
We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role.
What you'll bring
- Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
- 8+ years of relevant experience in technical support, engineering, or a related field
- Strong expertise in electrical systems, including wiring and harness troubleshooting
- Experience with diagnostic tools, data acquisition, and technical data analysis
- In-depth knowledge of powertrain, chassis, and electrical/electronic systems
- Experience in a test engineering or product support environment
- Familiarity with workshop service practices and repair procedures
- Ability to manage complex technical issues independently
- Strong communication, problem-solving, and leadership skills
- Willingness to travel as required
- Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
- As a federal contractor, Alten USA maintains a drug-free workplace.