Direct Staffing Inc Verified 6d ago
Service Delivery Manager
Greensboro, NC, United States On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
To lead our indirect service contractors in all aspects, but especially regarding service performance leadership, growth in technical proficiency, HSE, and development of partner relationships. To provide expertise and motivation in the development of standard work for service excellence. To lead our direct, media service & repair team, with a particular focus on driving operational efficiencies and process improvements. To meet and exceed customer expectations regarding our service experiences and product uptime. This position will report directly to the VP of Service Operations.
What you'll bring
- Bachelor’s Degree required.
- Minimum 2 years of experience in team management.
- Excellent written and oral communication skills
- Knowledge of principles and processes for providing customer and personal services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strong facilitation and conflict resolution skills
- Excellent Problem Solving process required
- VII.
- Personality Trait Profile
- Self-motivated and disciplined
- Confident and Effective decision-maker
- Systems-level thinking and problem solving