Account Manager
Lancaster, Pennsylvania, United StatesAll locationsLancaster, Pennsylvania, United StatesCamp Hill, Pennsylvania, United StatesGettysburg, Pennsylvania, United StatesYork, Pennsylvania, United States On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you'll bring
- 2+ years outside B2B account management experience
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality
- great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
- building maintenance or facility management preferred but not required.