Full-time jobs in Lancaster, PA

About the role

Schedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client’s friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours.

What you'll bring

• Strong verbal and written communication skills.
• Exceptional presentation and facilitation skills.
• High level of attention to detail and process minded.
• Ability to be assertive, proactive and self-motivated.
• Creative problem-solving skills.
• Experience in a Support / Implementation / Account management role at an enterprise software or SaaS software company
• alternatively, experience working for contractor home services, such as HVAC, Electrical or Plumbing trades in managerial or supervisory role.
• Expertise with databases, networks, and operating systems.
• Fundamental business knowledge that helps you better understand our clients’ needs and our business priorities.
• Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML
• Proven customer support, client service, or direct client-facing experience and skill.
• Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.