Field Service Program Manager
Lubbock, Texas, United StatesAll locationsLubbock, Texas, United StatesAmarillo, Texas, United StatesDenver, Colorado, United StatesDallas-Fort Worth, Texas, United StatesOklahoma City, Oklahoma, United StatesAlbequerque, New Mexico, United States Hybrid
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
We are excited to continue expanding our Service organization as XNRGY supports some of the world’s largest hyperscale data center projects. As part of this growth, XNRGY is seeking an experienced Field Service Program Manager to lead service execution across complex customer construction sites throughout the United States. This position will serve as the primary program leader responsible for coordinating post-production service activities including commissioning, startup, warranty, rework, and field support. This role is ideal for a strong communicator and operational leader who thrives in dynamic, customer-facing environments and can build trust while navigating complex technical and construction challenges. This role owns and orchestrates post-production service programs including rework, start-up, commissioning, warranty, and field support across multiple projects and geographies.
What you'll bring
- must be willing to travel extensively (approximately 50–80%) to assigned customer project sites, primarily supporting hyperscale data center construction projects in Texas.
- 8+ years of progressive experience in service operations, program management, or project management.
- Proven track record managing complex service programs with highly technical products.
- however, candidates from adjacent complex industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
- Experience with ERP/CRM systems, service management platforms, and performance dashboards.
- Ability to travel across the U.S. (50–80%), with non-consecutive trips that vary by project needs—from short site visits to full weeks on-site.
- Candidates not based in Arizona should also expect regular time at the Arizona office.
- The successful candidate will also have the following performance and personal competencies
- Demonstrates strong planning, program structuring, and follow-through capabilities.
- Maintains a disciplined approach to managing complex service programs and field operations at scale.
- Balances empathy with sound business judgment to prioritize and support client needs.
- Maintains a proactive and solution-oriented approach to service delivery.