Full-time jobs in Salem, OR

About the role

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  Medical Receptionist Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR Position Status: Non-Exempt | Monday – Friday with rotating Saturdays Be the first person who makes a difference   When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.   As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.   You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.   If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.   What You'll Bring to Our Patients Community |Compassion| Commitment| Integrity Community: You help create a welcoming environment where every patient feels respected, seen, and valued. • Welcome patients and visitors with warmth and professionalism. • Serve as a lobby concierge, keeping patients informed about waiting times and delays. • Help patients navigate check-in, the patient portal, and check-in kiosk. • Monitor the lobby and respond appropriately to safety or disruptive situations. Compassion: You recognize that every person who walks through our doors has a different story, circumstance, and need. • Interact with patients and families with patience, courtesy, and empathy. • Communicate clearly and respectfully, even during stressful or busy situations. • Help patients understand clinic processes and connect them with the appropriate staff or resources.   Commitment: You take ownership of your work and understand that the front desk is an important part of the care team. • Schedule appointments and help coordinate changing provider schedules. • Verify insurance and responsible-party information. • Prepare patient records, encounter forms, and other necessary paperwork. • Collect copays, deductibles, and applicable fees. Integrity: Patients trust us with their personal information and their healthcare. You help protect that trust every day. • Maintain strict patient confidentiality and follow HIPAA requirements. • Accurately enter and update demographic and insurance information. • Follow established policies, procedures, and protocols. • Handle payments, records, and other sensitive information with accuracy and discretion. What Makes You Successful Successful Medical Receptionists at NWHS are people who:   ✅ Make people feel welcome - greet patients with professionalism and kindness ✅ Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you. ✅ Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter. ✅ Communicate proactively - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed. ✅ Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information. ✅ Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team. What You'll Bring Required Qualification • High school diploma or equivalent. • Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers. • Strong computer and typing skills. Preferred Qualifications • Bilingual English/Spanish skills. • Previous medical office, healthcare, customer service, or reception experience. SUMMARY OF BENEFITS:  Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry. • Healthcare insurance plans: Medical, Dental, Vision • Group Life: Short-Term & Long-Term Disability 100% paid by employer • 403(b) retirement plan with 2% of employer contribution and up to 3% employer match • Flex Spending Account • PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows • 7 ½  Paid Holidays a year + 2 paid floating holidays for full-time positions • Continuing Education & Training Benefits • Employee Healthy Living Program – Gym Membership & Smoking Cessation   Why Join NWHS? At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities.    Join us in creating a workplace where people can thrive and do meaningful work. TO APPLY: Apply today and help us build a workplace where learning, growth, and meaningful work come together. To join our team please visit our website Employment (northwesthumanservices.org)   For more information, contact the HR/Recruiting Department at:  HR@nwhumanservices.org | 503.588.5828   All candidates who receive a written offer of employment will be required to undergo a criminal records check.   Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

What you'll bring

• Community |Compassion| Commitment| Integrity
• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.
• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.
• SUMMARY OF BENEFITS:  Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• Flex Spending Account

Benefits

Locations