Hospitality jobs in Fort Lauderdale, FL

About the role

Join the Ritz-Carlton Yacht Collection:  Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

What you'll bring

• 5+ years’ experience as a sales professional in a high-end travel or sales environment
• A proven track record of consistently surpassing sales targets and revenue goals
• Experience working in a call center environment, taking both inbound and outbound interactions
• Clear, persuasive communication with strong relationship-building skills
• Comfortable with technology, using CRM systems such as Salesforce, Microsoft Office, and virtual collaboration tools like Teams
• Flexible in schedule—you’re available for evenings, weekends, and holidays to serve guests in various time zones.
• Must commit to delivering a high level of customer service
• Maintain positive, pleasant behavior while engaging customers & colleagues
• Possess excellent written & verbal communication skills
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Maintain a strong desire to learn all aspects of the product, including land, air, hotel & shore excursions to sell & service each reservation effectively
• Maximizes opportunities to increase sales revenue by offering additional amenities and ancillary products