Senior IT Support Specialist
Houston, United States On-site
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About the role
We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements. We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.
What you'll bring
- 10 plus years of experience in technical or IT support role required
- Demonstrated ability to work independently or within a team to manage projects.
- ITIL certification or familiarity with the ITIL framework required
- Familiarity with cloud-based services and technologies required
- Experience with enterprise business applications and systems required
- Ability to sit, stand, and walk for four plus hours at a time required
- Alignment with company core values required
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience) preferred
- Experience with automation concepts and frameworks preferred