IT SS Integration Specialist
Jacksonville, FL, 32256 On-site
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About the role
The IT Support Services Integration Specialist is responsible for the operational support, monitoring, maintenance, troubleshooting, and continuous improvement of TOTE's business integration services across all companies. This position ensures the reliability, availability, and performance of integration platforms, business interfaces, data exchanges, and supporting applications while providing timely resolution of incidents and service requests. Responsibilities include delivering high-quality support services, coordinating with internal stakeholders and external vendors, maintaining existing integration solutions, implementing approved enhancements, and supporting new business initiatives. The Integration Specialist is responsible for ensuring integration services operate efficiently, comply with IT Support Services (ITSS) standards, and meet established service level agreements.
What you'll bring
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or an equivalent combination of education and experience.
- Minimum five (5) years of experience supporting enterprise applications, integration development, EDI environments, or related information technology support functions.
- Demonstrated experience supporting business-critical applications, integrations, and production systems within an enterprise environment.
- Experience monitoring, troubleshooting, and supporting integration platforms, APIs, file transfers, middleware, and electronic data interchange (EDI) solutions.
- Working knowledge of integration technologies including EDI standards (ANSI X12, XML, EDIFACT, APIs, Web Services, JSON),
- Experience supporting SQL databases, including executing queries, troubleshooting stored procedures, and validating data integrity.
- Working knowledge of IT Service Management (ITIL) principles including Incident, Problem, Change, Release, and Configuration Management.
- Experience coordinating with software vendors, managed service providers, and business partners to resolve technical issues and improve service delivery.
- Strong analytical and troubleshooting skills with the ability to diagnose technical issues, identify root causes, and implement effective solutions.
- Excellent organizational skills with the ability to prioritize multiple support requests, manage competing priorities, and meet established service levels.
- Strong written and verbal communication skills with the ability to communicate effectively with technical teams, business users, vendors, and leadership.
- Demonstrated commitment to customer service and continuous process improvement.