Dispatcher, Life Science - 3rd Shift
Akron, OHAll locationsAkron, OHFairfield, OH - World PAC (cust site) On-site
$41,600 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments
What you'll bring
- Strong communication skills, both written and verbal, across all organizational levels.
- Exceptional attention to detail and accuracy in data entry and recordkeeping.
- Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
- Strong critical thinking and problem-solving abilities.
- Ability to work independently as well as collaboratively within a team environment.
- Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
- Ability to handle multiple priorities and meet deadlines under pressure.
- High school diploma required
- Minimum of 2–3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
- Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire.
- These are bona fide, federally-mandated qualification standards and conditions of employment.
- Failure to obtain or maintain these qualifications will result in ineligibility to continue in the role, consistent with applicable law.