Program Delivery Lead
Altamonte Springs, FLAll locationsAltamonte Springs, FLThe Villages, FLCharlotte, NCGreenville, SCPeoria, AZLexington, KYDurham, NCAsheville, NCAnderson, SCTampa, FLPhoenix, AZMesa, AZGlendale, AZDeland, FLCharleston, SCGarland, TXSaint Petersburg, FLCovington, LASan Antonio, TXHarlingen, TX Remote
$115,200–$158,400 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Program Delivery Lead will work with the Primary Care Organization (PCO)’s National Director of Behavioral Health (BH) Strategy and Operations and the Tandem Care Medical Director at CenterWell at The Villages (CTV) to oversee operations, performance management, and future state strategy for the Tandem Behavioral Health Care program. Tandem Care is an in-house Collaborative Care model serving patients with behavioral health needs through an interdisciplinary team-based model that includes PCPs, LCSWs, psychologists, psychiatrists and other clinical and supporting staff. It is currently based in the Villages, Florida. This role will report to the PCO’s Director of BH Strategy and Operations. The successful candidate comes with a strong analytics toolkit and experience designing performance management tools such as dashboards. This position primarily supports care delivery through leadership in operations, analytics, and program execution rather than leading with clinical expertise. This is a critical role requiring an ownership mindset that can manage multiple processes end-to-end in parallel in close collaboration with many functional and clinical teams. The successful candidate will carry out the following duties and responsibilities:
What you'll bring
- Bachelor’s degree in a relevant field (e.g. health care administration, business administration, social work)
- 5+ years experience in healthcare strategy and operations, including in health-related product, IT, analytics
- 5+ years of cross-functional translation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team)
- Experience in developing performance dashboards – specifically defining metric definitions, collaborating with analytics and tech teams to implement dashboards, and performing metric quality checks - and defining product feature specifications
- Excellent collaboration capabilities and high EQ
- integrator, can connect the dots and understand how to optimize system-level processes and build meaningful relationships across stakeholders
- Must reside in a CenterWell/Conviva market location
- Strong analytical and problem-solving skills with the ability to develop and implement metrics to measure the effectiveness of care transitions.
- Proficiency with Excel (e.g., Pivot tables, analytic models) and Powerpoint
- Excellent communication and interpersonal skills with the ability to communicate effectively with stakeholders at all levels.
- Proficiency in tracking and evaluating process/system outcomes and performing and monitoring rapid cycle process improvement, including in defining and measuring KPIs.
- Excellent project and program management skills