Jobs in Auckland, New Zealand

About the role

As ICT Service Delivery Team Lead, you'll lead the go-to team for all things tech! You'll balance hands-on technical work with people leadership, ensuring our staff and students can get the most from the technology available to them.

What you'll bring

• Proven experience in an ICT support or service delivery role, with 3+ years leadership experience
• A consistent track record as a change agent, with experience transforming service delivery workflows,      introducing automation, and upskilling teams to adapt to evolving digital needs
• Client focussed and a genuine passion for delivering excellent customer service
• Experience managing and configuring an ITSM/ServiceDesk ticketing system, including SLAs, Service Metrics, Reporting, and asset management
• Experience with device management platforms (e.g. Intune, JAMF, or similar)
• A calm, professional manner and excellent communication skills — comfortable talking tech with both experts and non-technical users
• A proactive, solutions-focused mindset and the ability to manage competing priorities
• Experience in an education or school environment is not essential
• Applicants must disclose any relevant convictions or findings at the time of application.
• Relevant tertiary qualification and industry certifications (e.g. CompTIA, ITIL, Microsoft) preferred.

Benefits