Factory IT Tech (Herman)
Aurora, NebraskaAll locationsAurora, NebraskaUSA-Nebraska-Aurora On-site
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About the role
Job Title: Factory IT & OT Support Technician Segment: Mars Pet Nutrition North America (PNNA) The Factory IT & OT Support Technician is the primary on-site expert driving the delivery, reliability, and security of our manufacturing Operational Technology (OT) and Information Technology (IT) services. In this critical role, you will be the first point of contact for production-critical IT/OT applications and infrastructure, ensuring strict compliance with global Mars cybersecurity and technical standards. You will lead the strategy for Asset Health Checks, coordinate on-site digital infrastructure projects, support our advanced Manufacturing Execution Systems (MES), and champion continuous improvement to prevent downtime for the Aurora Plant.
What you'll bring
- Systems Under Pressure: Your experience managing communication arrays, command networks, or electrical systems during high-stakes training or deployments matches our need for factory-floor disaster recovery and business continuity.
- Associate’s/2-year Technical Degree or professional Certificate in Engineering, Information Technology, Computer Science, or IT/OT Professional Studies (or equivalent military training/experience).
- 3+ years of progressive hands-on experience supporting IT and OT infrastructure in an industrial, manufacturing, or mission-critical environment.
- Communication: Professional fluency in English with exceptional written and verbal communication skills
- ability to explain complex technical issues to non-technical operators.
- Core competency in Server Administration and Virtual Infrastructure Administration (VMware, Hyper-V, or similar).
- Strong knowledge of IT/OT Architecture, industrial networking protocols, and cybersecurity practices.
- Practical understanding of relational databases and basic SQL database administration knowledge.
- Proficiency with data analysis tools, including Microsoft Excel (VBA/macros knowledge).
- Proven organizational and project management capability (budget coordination, vendor oversight, timeline management).
- Manages Complexity: Makes sense of high-volume, complex, and sometimes contradictory information to solve problems effectively.
- Communicates Effectively: Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.