Product Support Engineer
Beaver Dam, WI - USA On-site
Salary not listedJobFig found this opening at its original source and checks that it remains available.
About the role
The Product Support Engineer is responsible for activities within the Product Support Engineering function, including support of existing product designs through root cause analysis, problem resolutions, cost reductions, product improvements, and lifecycle product support which is accomplished through process improvement, design modifications, or specification changes. This position is responsible for the engineering aspects related to the escalation process within Generac. This position works cross-functionally (Service, Operations, Supply Chain, and Product Development Engineering) in the company. This role develops and effectively implements the escalation process across all Generac businesses that ensure rapid response, accurate root cause evaluation, and implementation of engineering solutions to escalated issues.
What you'll bring
- Bachelor's Degree in Engineering or related field.
- years of engineering experience.
- Demonstrated ownership of cross-functional problem solving (8D, FMEA linkages, verification/validation), ECN execution, and manufacturing support.
- Previous experience using SAP or equivalent ERP.
- Experience with diesel/natural gas gensets, power systems, controls, or related C&I equipment
- understanding of UL/NEC and applicable compliance standards.