Platform Operations Associate
Belfast, MEAll locationsBelfast, MEBelfast ME Hybrid
$50,000–$86,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Platform Operations Associate supports operational workflows that help improve payer-related processes, reporting, and issue resolution. This hybrid role is based in Belfast, ME and requires strong analytical and communication skills to support day-to-day work across teams. In this role, you will use SQL, Excel, and data platforms to help investigate issues, maintain operational accuracy, and support business partners. This position reports to the Platform Operations Manager . The Platform Operations Data Analysis team supports clients and internal partners with reporting, analytics, and operational deliverables tied to product performance and real-world platform operations. The team works at the intersection of data, product support, reporting engineering, and platform operations workflows, using intake tracking, SQL, reporting tools, and code repositories to deliver accurate, timely outcomes. You will partner with teams across operations, implementation, support, and product to address reporting needs and operational issues. This team also helps maintain consistency across multiple workflows, supports root-cause review of operational issues, and contributes to process improvements that improve reliability, visibility, and timeliness. Team members work closely with stakeholders to track requests, validate data, document findings, and help ensure operational issues are resolved with clear follow-through. https://www.athenahealth.com/careers/equal-opportunity
What you'll bring
- 1 to 3 years of experience in operations, analytics, reporting, or a related field.
- Experience working with SQL to extract, validate, and analyze data.
- Experience using Microsoft Excel for analysis, tracking, and reporting.
- Familiarity with stakeholder communication in a cross-functional environment.
- Ability to learn new systems and tools quickly and apply them in day-to-day work.
- Strong attention to data accuracy, follow-through, and documentation quality.
- Annual travel requirement: NA
- Experience working with ticketing or project tracking tools such as Jira preferred.
- Experience with cloud data platforms such as Snowflake preferred.
- Exposure to AI tools such as Claude and Codex preferred.