Jobs in Bothell, WA

About the role

The IT Support Specialist provides onsite technical support for end users, workstations, manufacturing systems, and local IT infrastructure within a fast-paced manufacturing environment. This role is responsible for day-to-day technical support, hardware and software deployment, user administration, troubleshooting, and coordination with Corporate IT on enterprise initiatives and operational support activities.

What you'll bring

• High school diploma or GED required
• DoD 8570 Level I certification required (Sec+/Network+)
• Minimum 2 years of experience supporting Windows desktop environments and end users.
• Experience troubleshooting Windows 10/11, Microsoft Office, desktop hardware, and peripheral devices.
• Experience with Active Directory, desktop imaging, hardware deployment, and remote support tools.
• Basic understanding of networking concepts including switches, routers, wireless connectivity, and TCP/IP troubleshooting.
• Strong troubleshooting, customer service, and problem-solving skills required.
• This position requires a government security clearance.
• Must be able to obtain a clearance if do not already have it.
• This position may involve travel up to 15% of the time.
• Experience supporting manufacturing or engineering environments preferred.
• Familiarity with CAD/CAM or manufacturing applications preferred.