Member Experience Associate - $25/hour + Commission
Bozeman, MTAll locationsBozeman, MTmultiple branch locations On-site
$52,000 a yearJobFig found this opening at its original source and checks that it remains available.
About the role
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
What you'll bring
- Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments.
- They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
- Must have availability for rotating Saturdays.
- must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: • Member Experience
- Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
- Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
- 2-4 years of work experience, with at least 1 year in a sales role.
- Sales experience is required.
- Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
- takes steps necessary to meet deliverables in on time
- Continues to move forward toward goal achievement.
- Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.