Welcome Coordinator
Brevard, NC On-site
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About the role
At Hopscotch Primary Care, we take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Care Team is responsible for delivering high-touch, high-quality care to patients, including coordination of care across different physicians and within the healthcare system. As the Welcome Coordinator you will serve as the initial point of contact when patients enter the practice. With the goal of championing an accessible and patient-centered clinic experience, you will set the tone of warmth and caring while managing phone and electronic communication, reception, appointment scheduling and front office operations. This position is based in our clinic location in Brevard, NC and the schedule is M-F 8-5.
What you'll bring
- You would be a great fit for this position if you have previous clerical experience in a medical office setting with:
- 1-2 years minimum experience in a customer service and customer-facing role
- A kind and positive attitude with passion for helping others
- Proficiency with computers
- Ability to be flexible in a fast-paced environment
- Strong interpersonal and communication skills, verbal and written
- Proven reliability, organization, and dependability
- A team player, happy to do what it takes to support their team-mates
- Ability to travel within Western North Carolina, working across clinics