Patient Services Specialist
Brighton, MA, 02135 On-site
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About the role
Provider-Centered. Patient-Focused. Built for What Healthcare Should Be. At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients. Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over. Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day. If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you. What you’ll do You’ll create a smooth, supportive experience for every patient by: • Greeting patients and checking them in with warmth and professionalism • Managing incoming calls, messages, and patient inquiries • Scheduling appointments, referrals, follow ups, and co pays • Assisting with insurance verification and prior authorizations • Supporting clear communication between patients and providers • Updating and maintaining accurate information in the EHR • Helping keep the front desk organized, efficient, and patient ready What you bring • Experience in healthcare, customer service, or administrative role • Strong communication and interpersonal skills • Comfort working in a fast paced, team-oriented environment • EHR proficiency (Athena or eCW preferred) • A positive attitude and a commitment to patient centered service Why you’ll Love Working Here We take care of our team so they can take care of patients. Benefits include: • Medical, dental, and vision coverage • Company funded HSA + exclusive healthcare discounts • 401(k) with company match • Company paid life insurance • Flexible time off + Vacation Exchange Program What We Value Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other. If you’re ready to grow, make an impact, and be part of a connected care team, we’d love to connect. Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
What you'll bring
- Experience in healthcare, customer service, or administrative role
- Strong communication and interpersonal skills
- Comfort working in a fast paced, team-oriented environment
- EHR proficiency
- A positive attitude and a commitment to patient centered service
- Athena or eCW preferred