Jobs in Brooklyn, NY

About the role

Visitor Experience Facilitators (Facilitators) provide exceptional customer service in the Museum when it is open to the public by staffing exhibitions, assisting with wayfinding, keeping an eye to safety, answering visitor inquiries, and checking and selling tickets. Facilitators have demonstrated experience engaging with the public and providing excellent customer service. Facilitators are enthusiastic ambassadors for the Museum, and show an interest in, and willingness to continue to learn about, museum engagement, transit and New York City history, and related content. As the first point of contact for visitors and program attendees, Facilitators help create a welcoming, safe, and engaging environment. This position requires availability around major holidays and NYC DOE break times. Incoming staff are expected to work the week of Midwinter Recess, Spring Break, the weekend after Thanksgiving and the week between Christmas and New Year’s Eve, inclusive of both weekends.

What you'll bring

• In accordance with NYC law and in order to protect our employees and continue to provide safe and reliable service to our communities, we are requiring all new hires to be fully vaccinated against COVID-19 prior to their start date.
• We will consider exceptions for religious and medical reasons, where appropriate. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose.
• Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.
• First and foremost, a positive attitude, and a genuine enthusiasm and aptitude for engaging with the public.
• Ability to communicate with visitors clearly and directly while maintaining a warm and friendly demeanor.
• Must be comfortable speaking to visitors to enforce Museum rules.
• Experience working with all ages, including young children, especially in a museum or similar educational setting.
• Enthusiasm for providing team-oriented customer service.
• Ability to assist visitors and groups of all ages in a fast-paced environment during our peak hours and remain present and focused during quieter times in the Museum.
• Ability to be physically active in Museum spaces for long periods of time and willingness to occasionally work outdoors as needed for line management and checking tickets.
• Willingness to work in an environment that is only partially climate controlled.
• General curiosity about Museum content as well as visitor engagement strategies.