Jobs in Bucks County, PA

About the role

The Technician, for Device Management and Support is responsible for providing support to the end user community. The incumbent will perform day-to-day technical support tasks in order to facilitate the operation of campus activities. The incumbent will provide first level support for end users with a variety of technical issues. The incumbent will be responsible for providing support for customer support requests and for problems in the classrooms and meeting rooms. The incumbent will be responsible for packaging applications and managing distribution through MDM’s such as SCCM, Intune and Jamf.

What you'll bring

• Proven knowledge of Application packaging and distribution through MDM suites such as SCCM, Intune and JAMF
• Demonstrated experience in a technical customer support environment.
• Proven knowledge of PC and Macintosh technical operations.
• Demonstrated analytical, problem solving, and time management skills.
• Demonstrated customer service skills in understanding and resolving various computing problems for both internal and external end users.
• Excellent interpersonal and written communication skills
• Demonstrated knowledge of contemporary operating systems software, learning management systems, instructional and commercial software packages, database management, web-based applications and the College’s administrative applications such as Colleague and Workday.
• Must be comfortable dealing directly with clients in a walk-up environment.
• Must have the ability to handle upset clients and clients at all levels of technical proficiency.
• Flexibility to work outside regular scheduled hours when necessary.
• Flexibility to work on any of our campuses when necessary.
• Associate's degree and 2-4 years job related experience or Bachelor's degree preferred.

Benefits

Locations