Jobs in Cambridge, MA

About the role

The Cake Decorator is responsible for waiting on and servicing customers at the Bakery service counter as well as decorating cakes by freehand and with decorating kits. He/she is responsible for staying informed on the price, ingredients and availability of bakery products. He/she is responsible for following the customer satisfaction behaviors, to include being friendly, responsive, knowledgeable and passionate. He/she is responsible for preparing, baking, and/or packaging bakery product. Product is placed on the display shelf/case for customer purchase, or may be handed directly to the customer across the counter. He/she must have excellent customer service skills, as they are usually working one on one with customers. He/she must also fill products into the service case, self-service cases, and other display areas and may take down product at night. Cake Decorators may assist other bakery clerks in preparing food products including both cold and hot foods. He/she must maintain product quality by reviewing appearance, codes, and rotating product. He/she must maintain the Bakery area in a clean/sanitary and visually appealing manner. ESSENTIAL JOB FUNCTIONS: • Cake decorating, making frosting, retrieving cakes from the freezer, stocking the cream case/products and clean up. • Work in a courteous manner in a fast paced multi functional environment with other people or alone. • Assist in increasing sales by utilizing the five steps of retail selling – Connect with the customer; qualify the customer; present solutions; closing the sale and create a customer for life. • Operate Bakery department equipment including ovens, mixers, slicers, and others. • Prepare bakery product for sale to customer. This includes setting up product, baking, wrapping, pricing, and producing items for sale, which includes repetitive motion. • Wait on customers from behind Bakery service cases, process verbal orders (including wrapping and pricing), and deliver orders to customer from across the counter. • Must work quickly and carefully while preparing items at a reasonable expectancy (R/E). • Visually identify product and PLU code; manually enter into the labeler for pricing. • Reading display terminal and other documents when necessary. • Taking verbal orders over the telephone and writing down pertinent information. • Placing product into or removing product weighing up to 40 lbs. from refrigerated cases. • Work safely with electronic slicing equipment, ovens, mixers, and other Bakery related machinery • Replenishing product from the prep area to the display shelf/case/table. • Lift and load 5-40 lb cases onto stock carts and push or pull cart to prep area. • Work in a warm/cool/cold environment. • Interact and communicate with others in a courteous and professional manner including greeting and thanking customers. • Deal with some potentially difficult situations (such as dissatisfied customers).

What you'll bring

• Must be at least 18 years old. • Excellent customer service skills. • On the job training is provided.
• Prior food handling experience. • Ability to work quickly and accurately. • High school graduate or currently enrolled in school.