ReversingLabs Verified 18h ago
Technical Support Engineer Working knowledge of Python, JSON and RESTful API’s ,Linux
Cambridge, MA, United States On-site
Salary not listedPaySalary not listed
TypeFull-time
Work settingOn-site
Verified listing
JobFig found this opening at its original source and checks that it remains available.
About the role
As a Technical Support Engineer (TSE) you will support ReversingLabs customers along with other members of the cybersecurity technical support team.
What you'll bring
- · Working knowledge of Python, JSON and RESTful API’s
- · Experience with Linux, including supporting Linux-based applications
- · Networking Experience
- Experience with acquiring and analyzing packet captures
- · Experience in providing Technical Support to worldwide customers
- · Excellent customer facing communication skills (verbal and written) in the English language, ability to absorb customer’s complaints and calm them to productive handling of issues at hand
- · Proven expertise with SaaS solutions and Cloud technologies
- · Possess a strong work ethic and team player mentality
- · Ability to multitask, resourcefulness and flexibility for on-call rotation
- · BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications
- · Pride of ownership around customer issues, strive to be part of the customer's success, with a professional proactive attitude
- · Exceptional time-management and organizational skills
Benefits
401(k)Commuter BenefitsDisability InsuranceLife Insurance