Jobs in Campbell, CA

About the role

This role is based in Campbell, CA. The on-target-earnings of this position is $200,000 to  $350,000 USD annually. This position will be open for a minimum of 5 days, a maximum of 90 days.

What you'll bring

• We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS.
• We understand, though, that knowledge comes from many forms of learning and experiences.
• Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.
• Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent experience.
• 10+ years of experience leading teams in a customer-facing or operational role, with at least 5 years operating at a VP or equivalent executive level in a high-growth, enterprise B2B software or hardware company with direct accountability for customer outcomes.
• Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment with competing operational and strategic demands.
• High level of professionalism, discretion, and emotional intelligence when engaging with executives, customers, and Board-level stakeholders.
• Extensive experience supporting and operating within enterprise data storage and IT networking organizations or similarly complex enterprise infrastructure environments.
• Demonstrated success in scaling a global support organization (3x-5x growth) while simultaneously improving key quality metrics (CSAT, CES) driving customer retention,  and lowering cost-to-serve.
• An equivalent combination of professional experience and demonstrated leadership capability that delivers the knowledge, skills, and abilities described above.
• Excellent verbal and written communication skills, with the ability to engage effectively with executives, customers, and cross-functional teams
• Ability to manage complex and critical customer situations both with the customers and with internal teams.

Benefits