Jobs in Cancún, Mexico

About the role

We are looking for a Contact Center Executive to join our Global Contact Center. In this role, you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Cancun, Mexico. The main purpose of the role is to assist clients (TTOO, Travel Agencies, and final customers) with any requirement, contact suppliers, and manage bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way. This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently are necessary. Support is provided by telephone and email, in conjunction with the front and back-office computer applications, as well as Microsoft Office. If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today!

What you'll bring

• Strong customer service and listening skills
• Demonstrated strengths in verbal and written communication skills including appropriate grammar and punctuation
• Persistent in ensuring issues are resolved accurately, effectively, and timely
• Ability to follow precise directions consistently without continuous supervision
• Detail-oriented and flexible
• Able to maintain focus and enthusiasm throughout shift assignment
• You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider.
• We are looking for people that are ready to ride the wave in this exciting journey.
• Languages preferred English