Jobs in Chantilly, VA

About the role

The IT Support Technician provides frontline and escalated technical support to internal Red River users, including in-person, remote, and hybrid support services. This role serves as a primary point of contact for incident resolution, troubleshooting hardware and software issues, and ensuring timely, accurate ticket handling. The IT Support Technician works independently while collaborating closely with support, engineering teams, and leadership to deliver a high-quality support experience and continuously improve service delivery.

What you'll bring

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
• 1–3 years of experience in a help desk, desktop support, or technical support role
• Strong working knowledge of Windows operating systems
• Experience with ticketing systems and IT service management processes (incident, problem, and change management)
• Solid troubleshooting skills with hardware, software, and end user applications
• Excellent customer service, communication, and documentation skills
• Ability to manage multiple priorities in a fast-paced support environment
• Red River offers a competitive salary, excellent benefits and an exceptional work environment.
• You can review our benefit offerings here.
• CompTIA A+, Network+, or similar industry certifications
• Experience supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Familiarity with Active Directory, Group Policy, and basic networking concepts

Locations