Jobs in Charleston, SC

About the role

The Field Services Support Technician will be responsible for delivering white glove level support to employees in their office/region as well as to our 6000+ employees across the country. The Technician will provide both in person and over the phone user support in a virtual desktop environment as well as maintaining, installing, and configuring all IT hardware in their region. The technician will also perform routine to moderately complex troubleshooting of hardware and software systems along with maintaining and sustaining inventory of IT hardware in their region.

What you'll bring

• 2+ years of experience in an IT Service Desk role
• Experience in Office 365 and Active Directory Services
• Basic understanding of Networking and wiring configurations
• Remote access technologies (VPN terminal services, published apps etc.)
• Ability to assist others with complex issues in a professional manner
• Ability to manage and prioritize incidents, requests, and tasks
• Strong problem analysis and problem-solving skills
• Excellent written and verbal communication skills
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Preferred experience working with ServiceNow, Salesforce, and VMware

Benefits