Jobs in Charlottesville, VA

About the role

We are seeking an agile, forward-thinking Associate Principal, AI & CX Solutions Strategist to drive digital and AI transformation initiatives across our global contact center operations.

What you'll bring

• 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role
• Proficient in modern contact center ecosystems as an operator and/or implementation lead.
• You thrive in ambiguity, move with velocity, and possess the agility to translate highly technical AI concepts into clear, actionable business strategies for non-technical stakeholders.
• Strong strategic and analytical skills, with a proven ability to quantify the business value and ROI of tech/AI solutions.
• Excellent verbal and written communication skills
• you can effortlessly pivot from a technical architecture discussion to an executive board presentation.
• Deep intellectual curiosity and a genuine passion for the ‘latest and greatest’ improvements in digital CX and AI.
• Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM integrations.
• ideally within a high-growth tech or AI-forward environment.
• ideally with 3–6 years of highly relevant experience

Locations