Jobs in Chelsea, MA

About the role

The contractor is responsible for performing a gap analysis on existing tools, extracting data into single dashboard visibility, and drafting up a solicitation document based on his/her assessment that could be used to purchase new tools. Furthermore, the contractor will be asked to develop an event management process.

What you'll bring

• Bachelor’s degree from an accredited college or university in business, information technology, computer science, or other related fields.
• At least five years of experience in a technical or support role
• Demonstrated experience with enterprise monitoring tools
• Demonstrated experience supporting multiple solutions with different users
• Strong operational service management knowledge and skills, and understanding of IT operations processes and end to end IT infrastructure components / architecture.
• Demonstrated knowledge of current IT operations and monitoring platforms and toolsets.
• Solid background and experience in utilizing the ITIL framework effectively.
• Prior state government or public service experience is a significant plus.
• Solid technology, financial and business background.
• Demonstrated ability to consistently achieve both short-term results and long term objectives.
• Excellent communication and mentorship skills.
• Must have a great sense of passion and urgency to drive organizational and cultural change.