Jobs in Chilton, WI

About the role

The Customer Service Manager is responsible for leading the customer service team and ensuring the delivery of exceptional service to customers in a food ingredients manufacturing business. This role serves as the primary liaison between customers and internal departments, including Sales, Production, Quality Assurance, Planning, Logistics, and Finance. The Customer Service Manager oversees order management, customer communications, issue resolution, and continuous improvement initiatives while ensuring compliance with food industry standards and company policies.

What you'll bring

• Equivalent combination of education and experience may be considered.
• Customer service experience in a manufacturing environment required.
• Strong understanding of order management and customer service processes within a manufacturing environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Strong organizational and time management abilities.
• Proficiency with ERP systems and Microsoft Office applications.
• Ability to analyze data and develop actionable recommendations.
• Demonstrated leadership and employee development skills.
• Degree in Business Administration, Supply Chain Management, or a related field preferred.
• Previous supervisory or team leadership experience preferred.
• Experience in food ingredients, food manufacturing, or consumer packaged goods industries strongly preferred.