Customer Experience Specialist I
Claremore On-site
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About the role
What we’re looking for: Someone who can provide customer service via the telephone for routine inquiries and concerns from customers and branches regarding banking products and financial services. This position is in an office environment within a climate-controlled facility, which may be in the basement of some facilities. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. Due to the fast-paced environment of the call center, individuals must maintain a pleasant/cooperative attitude during times of high call volume. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires regular and reliable attendance and the ability to work varying hours. RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications. Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
What you'll bring
- Minimum of one year of customer service experience
- High school diploma or GED