IT Support Engineer - Onsite
Clarksdale, Mississippi, 38614, United States On-site
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About the role
Wired Technology Partners is seeking an Onsite Support Engineer to provide hands-on IT support within a K–12 school district in Clarksdale, MS. This role is highly visible and relationship-driven: you’ll support teachers, staff, and administrators by keeping classroom and office technology reliable, resolving issues quickly, and communicating clearly, especially when users are under pressure. You’ll handle a mix of device troubleshooting, account support, and light network/printer/classroom tech work. You’ll also document environments, follow ticketing and time-tracking processes, and partner closely with our remote service desk and senior engineers for escalation and project work. This is an in-person role.
What you'll bring
- 2+ years of hands-on IT support experience (helpdesk or onsite support).
- Strong troubleshooting ability across endpoints, peripherals, and core productivity tools.
- Comfortable working in a fast-paced environment with frequent context switching and competing priorities.
- Excellent communication skills with non-technical users
- patient, calm, and service-oriented.
- Ability to work independently on-site while collaborating with a remote team.
- Ability to lift/transport common IT equipment (e.g., computers, monitors, printers) and move throughout school buildings.
- Experience supporting a K-12 environment or other high-availability, high-touch user populations.
- Familiarity with Microsoft 365 and/or Google Workspace (especially with education environments).
- Basic understanding of networking fundamentals (TCP/IP, DNS/DHCP concepts, switching/wireless basics).
- Exposure to endpoint management tools (e.g., RMM, Google Admin, MDM concepts), imaging, and device lifecycle processes.
- Certifications such as CompTIA A+/Network+/Security+, Microsoft, Google, or equivalent.