Jobs in Clifton Park, NY

About the role

This position is based in: Clifton Park, NY ROLE: Microsoft Office 365 Ambassador As an O365 Ambassador, you will provide a world-class customer service experience to O365 customers. You will be first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This will include talking the customer through account set up, to troubleshooting and resolving all technical issues. You and your teammates will redefine “customer satisfaction” to mean that the customer is “blown away” as you resolve the issue on the first call. In this role, you will provide your insight and execution to drive the optimal customer experience by phone call, email and remote assistance.

What you'll bring

• 1-2 years’ experience in any one or combination of O365, Active Directory or other cloud based system, and troubleshooting experience
•  Active Directory
• Passionate about delivering the ultimate customer experience
• Demonstrated professionalism in resolving customer issues
• Success at working in a team environment where a customer obsessive culture is paramount
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
• Commitment to meet and exceed individual and team KPIs
• Excellent written and verbal communication skills
• Understanding of O365 Suite and environment
• Understanding of O365 capabilities, plans, service descriptions and features
• Experience with desktop administration