Jobs in Coimbatore, India

About the role

We are seeking a highly experienced Major Incident Manager (3 to 5 years) to lead and oversee the management of high-severity incidents across complex IT environments.

What you'll bring

• The ideal candidate will have extensive experience in IT operations, ITIL-aligned service management, and cross-functional coordination, ensuring minimal business impact and rapid restoration of services.
• 3 to 5 years of experience in IT operations, service management, or incident management roles, with significant exposure to major incident handling.
• Deep understanding of ITIL processes, especially incident, problem, change, and service continuity management.
• Proven experience managing high-impact, enterprise-wide incidents in complex, multi-cloud or hybrid IT environments.
• Exceptional communication, stakeholder management, and crisis coordination skills.
• Strong analytical, problem-solving, and decision-making abilities under high-pressure situations.
• Demonstrated leadership experience, with the ability to drive cross-functional teams during critical incidents.
• Experience with enterprise monitoring, ticketing, and alerting tools (e.g., ServiceNow, Jira, Splunk, OpsGenie, SolarWinds).
• Experience with cloud platforms (Azure, AWS, GCP) and hybrid infrastructure.
• ITIL Intermediate or Expert certification.
• Knowledge of automation, orchestration, and incident management dashboards.
• Experience in stakeholder reporting to C-level executives.